Product Designer
I have 8 years of experience building Booking.com’s mobile products for both guests and partners
Three case studies from eight years of product ownership at Booking.com.
Partners struggled to understand and act on their room status. I redesigned the calendar to gracefully adapt to three distinct partner types, surfacing only what's relevant to each.
234K daily free-text requests had no structured way to be honored. I built a structured, multi-step flow for setting preferences, validated through a phased experiment sequence.
Long lists of near-identical room cards led 65% of users to default to the cheapest option. I owned the Android and iOS implementation of Horizontal Comparison across three phases.